There is an exciting and deeply satisfying outcome, when one nails “the client’s brief”.
Given the chance to create a new product or service, who are the stakeholders you will focus more to drive maximum value?
In these times of rapid change, new technologies, and innovation, what are your feelings and concerns?
In the world of serving customers, who are closest to them when they experience your product, service and value proposition? Do you ensure their input and feedback are always incorporated ? Let me share a story about the value of front-liners!
For centuries, Outsiders have always been part of the leadership process: challenging, enriching, and opening new perspectives. Today, however, leaders tend to operate more in “closed systems”, resisting this kind of counsel. What can we learn from a legendary music producer, on the benefits and opportunities of being an Outsider?
The most successful music group in modern history created all their art, and a permanent place in history, in just 7 years. How much do we progress in that same span of time? Experience is valuable and should be treasured in order to support new generations. Are you a fan of The Beatles?
Technology can be viewed as a continuous replacement of human talent. Another perspective can be framed, if we are willing to see the value of human interactions. A middle road can optimize outcomes. What do you expect from the ever changing landscape?
Global aviation is an indispensable and fascinating industry. As a customer experience and a workplace, it deserves more. A new generation of leaders is required to take aviation into the 21st century.